TTEC, formerly TeleTech, is seeking a Sr. Technical Project Manager (Project Manager) to join our TTEC Digital Solutions team. This is a telecommuting opportunity with client site travel requirements.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing:

As part of our Project Management Office Center of Excellence, supporting our Consulting Services practices, you will provide program and project management services for the design, deployment, and delivery support of our services and solutions in a client facing environment.

Compensation

What you’ll be doing:

Manage the overall delivery relationship with assigned project clients

Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status

Lead overall implementation of large projects, with team sizes varying from 3 to 10 people [TTEC staff, contractors, client resources and vendors]

Set up and drive project management functions including a communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes

Deliver weekly status reports and providing project progress and issues to client stakeholders, delivery management and account team

Ensure client stakeholder alignment and drive overall program customer satisfaction.

Develop and deliver financial reporting dashboards providing project financial status to client stakeholders

Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the projects assigned, including delivery of change management required to address approved actions.

Review project invoices for accuracy

Work with project staff to develop work plans and assign duties, responsibilities to ensure the specified project objectives are met.

Coach members of the project teams as needed to optimize the efficiency of the team.

Manage the project resource plan, project plan and schedule.

Achieve project goals within designated constraints.

Perform and support project management duties related to resource utilization and revenue projection.

Perform related duties as assigned

What skills you’ll need:

Experience delivering IT and business technology solutions projects.

Deep knowledge in at least one of these technologies:

Genesys Contact Center

Other related contact center hardware and software

Microsoft Solution stack

Customer Relationship Management

Data and AI

2+ years Project Management experience within a consulting environment

Experience leading large enterprise client projects with $10,000 - $500,000 in consulting services, including executive level sponsorship, and reporting requirements.

Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum and hybrid methodology run projects.

Experience leading multiple project teams ranging in size from 3 to 10 people

Superb written and verbal communication and listening skills

Excellent organizational and planning skills

Keen attention to detail

Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members and 3rd party partners.

PMP or other Project Management Certification desired

CSM, ACP or SAFe Certification desired

Ability to travel up to 30%

Principal Technical Project Management - Genesys Cloud

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