Google CCAI Developer

Google CCAI Developer

TTEC Digital – Google Delivery Practice

Job Description:

TTEC is seeking an enthusiastic Google CCAI Developer to join our rapidly expanding Google Practice team. If you have a passion for new tech, love to continue to learn and pioneer in the AI space, keep reading.

As a Google CCAI Developer, you will have hands-on exposure to a wide range of technologies and will be responsible for providing technical solutions to meet the various needs of our clients. You will enjoy involvement in the full-life-cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process. You will work as part of a team of professionals that play a key role in implementing solutions and delivering results.

Responsibilities:

Support voice and digital AI Self-Service solutions for large, multi-location contact centers

Design, develop and implement AI self-service applications with Google CCAI

Ability to interface with clients as needed to drive towards implementation of AI solutions

Serve as a strong contributor to the Google Delivery practice Google CCAI projects

Collaborate with project team members to provide input to conversation design specifications

Integrate to backend systems using web services, databases, and reporting

Perform Unit Testing of developed code

Assist with System and Functional Testing

Required Skills/Experience:

8+ years of developer experience overall

4+ years of experience with DF ES/CX

1+ year of technical on-hands experience with Google Cloud CCAI

Google Certification a plus and/or Badge completion required

Knowledge of Cloud Services Architecture, Apigee, Vertex AI

Ability to support multiple projects at the same time

Experience in supporting large multi-site contact center implementations

Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon

Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.

Must be able to work independently, be organized, self-motivated, and have attention to detail

Excellent communication skills, both written and verbal

Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift Support integrations with back-end data systems

Web Services REST API, Soap

Databases SQL, Oracle, MongoDB, PostgreSQL

Reporting

Candidate must have a 4-year bachelor’s degree

Desired, not required:

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