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crm analytics saas ai automation📋 Description
- Lead, coach, and develop a CS team for low-touch accounts.
- Manage a portfolio of low-touch/tech-touch clients for outcomes.
- Partner with leadership/HR to identify headcount and recruit.
- Standardize playbooks, workflows, and CRM usage.
- Monitor client health, KPIs, and escalation needs.
- Escalate and resolve high-priority client issues.
🎯 Requirements
- 4–6 years in Client Success or related roles; 1+ year in a team lead.
- Fluency in English required; additional languages a plus.
- Proven leadership; can coach while managing own book.
- Ability to scale CS with automation and analytics.
- Experience with complex issue resolution and escalations.
- Knowledge of contact center ops, CRM, AI, or analytics is a plus.
🎁 Benefits
- Hybrid work with onsite up to 3 days/week.
- Exposure to AI-enabled CX, analytics, and automation.
- Growth and leadership development opportunities.
- Collaborative, cross-functional team culture.
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