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crm analytics saas escalation management client success📋 Description
- 50% Team Leadership: coach and develop CS Managers.
- 50% Hands-on CS: manage a portfolio of low-touch clients.
- 100% remote opportunity; willing to work US time zones.
- Fast-growing org in AI-enabled CX; combines consulting, software, and services.
- Focus on outcomes: revenue growth, cost reduction, productivity.
- Expertise spans contact center, CRM, AI, and analytics.
🎯 Requirements
- 4–6 years in Client Success or AM; 1+ year in team lead.
- Proven leadership; coach while managing own book of business.
- Able to scale CS ops with automation and analytics.
- Experience handling complex issue resolution and escalation management.
- Knowledge of contact center ops, CRM platforms, AI or analytics a plus.
- SaaS/tech/consulting background preferred.
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