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customer service security operations microsoft office call center dispatch📋 Description
- Monitor security systems and respond to incidents.
- Coordinate emergencies with SOC staff and management.
- Compile daily shift reports and incident reports.
- Manage emails, phone inquiries, and dispatch calls.
- Schedule and supervise security officers; train and coach.
- Ensure proper escalation and emergency response protocols.
🎯 Requirements
- High School diploma or GED; 2+ years in security or customer service.
- Experience in heavy-volume call centers and dispatch preferred.
- Must be at least 20 years old.
- PERC Card or ability to obtain one.
- MS Office (Word, Excel, PowerPoint, Access) proficiency.
- English reading/writing/speaking ability required; pre-employment drug screen and background check.
🎁 Benefits
- $21.00 - $23.00 per hour; paid time off.
- Medical and dental insurance; paid holidays.
- Pension/retirement benefits; opportunities for career growth.
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