Rosemont - Security officer

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Essential Duties and Responsibilities:

1. Professional Conduct and Guest Services (Concierge Focus)

• Exemplary Professional Presence: Maintain a consistently polished, professional, and immaculateuniform and personal presentation, serving as a positive and credible first impression for theproperty.
• Proactive Engagement: Act as the primary point of contact for all building occupants and guests,providing proactive assistance, clear directions, and timely information with a naturally outgoing,engaging, and hospitable demeanor.
• Tenant Relations: Professionally and promptly assist tenants with building-related inquiries, accessissues, and security concerns, establishing positive rapport and escalating complex matters tomanagement as necessary.
• Visitor Management: Efficiently manage the visitor sign-in/sign-out process, verify identity, issuetemporary badges, and announce guest arrivals in accordance with established security protocols.

2. Security and Loss Prevention Operations

• Access Control: Strictly enforce building access control policies, ensuring every individual (tenant,vendor, or visitor) follows proper entry procedures (key card/badge usage) and preventingunauthorized entry or "tailgating."
• Foot Patrols: Conduct regular, documented security patrols of the property's interior and exteriorperimeter, including common areas, parking garages, and vacant tenant spaces, identifying andreporting safety hazards or security vulnerabilities.
• Surveillance and Monitoring: Proficiently operate and monitor the Closed-Circuit Television (CCTV)system, alarm panels, and other life safety systems, noting and responding to all unusual activities.
• Emergency Response: Serve as a primary responder to all alarms and critical incidents (e.g., medicalemergencies, fire alarms, suspicious activities, unauthorized persons), following established emergencyprocedures and coordinating with building management and first responders.

3. Documentation and Incident Management

• Report Writing: Prepare detailed, accurate, and professional written reports on all security-relatedincidents, daily activities, unusual occurrences, and patrol observations using required digitalplatforms.
• Critical Incident Escalation: Immediately and effectively escalate all critical incidents andemergencies to the appropriate building management, security contacts, and law enforcementagencies, ensuring a timely and organized response.
• Key and Access Card Control: Assist with the accurate inventory and issuance of all building keys andaccess cards, ensuring documentation is current and that credentials for terminated personnel areimmediately deactivated and reconciled.

Minimum Qualifications of Security Officers:

• High school diploma or equivalent (GED) is required.
• Minimum of 2 years of experience in corporate security, hospitality, or a customer service-focusedenvironment.
• Demonstrated proficiency in using computers, standard security software, and Microsoft Office Suitefor reporting and documentation.
• Requires a high degree of professional maturity and sound judgment necessary to handlecomplex tenant interactions and sensitive security matters.
• Previous security experience within a High-Rise Commercial Office Building environment isstrongly preferred and will be considered a significant asset.

Preferred Qualifications of Security Officers:

• Bi-lingual considered a plus
• Evening, overnight, and weekend availability required

Pay and Benefits of Security Officers:

• Positions starting at $18.50 / hour .
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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