Office Admin / Receptionist

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Titan Security is hiring an Office Administrator / Receptionist to work at an office in Southfield, Michigan.

Responsibilities will include:

• Provide excellent Customer Service to all parties encountered while on duty.

• Greet and assist tenants and visitors, in a friendly and efficient manner, leaving a positive first impression.

• Act as a primary resource for tenant and visitor inquiries.

• Assist with deliveries of mail, meals, packages, etc.

• Take ownership of the work space to ensure cleanliness and comfort.

• Identify all visitors/employees upon arrival.

• Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals.

• Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations.

• Monitor emails, work order service requests and all communications devices; prioritize and process incoming information according to procedure.

• Assist and support team members.

• Handle all escalated security issues or emergency situations appropriately.

• Perform other tasks and duties of a similar nature and scope as assigned.

• Provide assistance with administrative duties and special projects as needed.

Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.