Related skills
data analysis cross-functional collaboration investigations de-escalation📋 Description
- Respond to inbound customer contacts and urgent incidents.
- Monitor in-unit technology and flag rule violations.
- Provide empathetic support after negative guest experiences.
- Conduct investigations using sensor data and statements.
- Coordinate with cross-functional partners to resolve incidents.
- Identify risks for escalation and improve processes.
🎯 Requirements
- 3+ years in a customer-facing Trust & Safety role.
- 3+ years conducting investigations of urgent/high-priority issues.
- Experience managing cross-functional incident response efforts.
- Active listening; clear written/spoken responses.
- Expertise in de-escalation techniques and victim advocacy.
- Flexible to work off-hours including weekends/holidays.
🎁 Benefits
- Remote work with flexibility; majority of team remote.
- Competitive salary at market rates plus additional earning opportunities.
- Other perks: wifi stipend, home office stipend, and more.
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