Related skills
slack privacy zendesk playbooks stripe📋 Description
- Handle end-to-end privacy, DMCA, law enforcement, and abuse cases.
- Triage high-risk tickets ensuring accuracy, compliance, and security.
- Partner with Legal and Security to translate policies into workflows.
- Build and maintain playbooks, SOPs, and response frameworks.
- Design scalable processes for trust and safety workflows.
- Develop metrics and reporting on trust and safety activities.
🎯 Requirements
- 4+ years in customer support, trust & safety, or similar.
- Experience handling privacy, DMCA, law enforcement, abuse workflows.
- Strong judgment for sensitive/ambiguous situations.
- Ability to translate policy/legal requirements into processes.
- Experience with Zendesk, Stripe, Slack, Orb.
- Excellent written communication for high-stakes contexts.
🎁 Benefits
- Competitive salary & equity
- 401(k) with 4% match.
- Health, Dental, Vision, and Life Insurance.
- Short- and long-term disability coverage.
- Paid parental, medical, and caregiver leave.
- Flexible time off (FTO) and holidays.
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