Related skills
slack looker salesforce compliance google workspace📋 Description
- Manage high-stakes Trust & Safety reports via phone, email, and internal platforms.
- Investigate user disputes and facilitate mediation between pros and customers.
- Collaborate with Legal, Payments, and Product to resolve escalations.
- Act as final decision-maker on account-level sanctions, removing violators per policy.
🎯 Requirements
- 3+ years in Trust & Safety, incident mgmt, or related fast-paced marketplaces.
- Proficient with Zendesk, Salesforce, Looker, Slack, Google Workspace.
- Experience in two-sided marketplaces, gig economy, or fintech.
- Available to work U.S. business hours including evenings/weekends.
- Experience with payments or risk signals is a plus.
🎁 Benefits
- Equal opportunity employer.
- Reasonable accommodations available.
- Supportive, inclusive team culture.
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