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data analysis salesforce sql ai policy development📋 Description
- Define the long-term CRT roadmap incl tooling upgrades and AI integrations.
- Lead development of workflows and safety programs to improve case accuracy.
- Partner with CX, Trust & Safety, Legal and Product to build escalation frameworks.
- Audit and streamline workflows to reduce admin burden and boost capacity.
- Mentor the team and establish clear growth paths and ownership.
- Own team performance across urgent and routine Salesforce cases and safety alerts.
🎯 Requirements
- 5+ years in Trust & Safety, crisis response, or related ops.
- 5+ years policy development or risk analytics.
- 3+ years engaging with regulatory compliance and law enforcement workflows.
- 3+ years people management in high-stakes ops.
- Demonstrated ability to manage complex, multi-workflow ops with strict SLAs.
- Strong analytical skills and data-driven decision making.
🎁 Benefits
- Remote-first with flexible work location.
- Highly market-competitive compensation and benefits.
- Eligible for new hire equity grant and annual refresh grants.
- Flex First remote work policy details here.
- Canadian remote candidates reviewed per policy.
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