Related skills
fraud prevention 10dlc sms compliance tfn short codes📋 Description
- Act as primary point of contact during non-standard hours for ops and engineering queries.
- Monitor message content for compliance with 10DLC and carrier guidelines.
- Manage escalations end-to-end, ensuring timely communication with cross-functional teams.
- Analyze operational data trends to produce actionable reports and drive improvements.
- Respond to alerts in real time, resolving issues and escalating as needed.
- Conduct basic fraud investigations and support fraud prevention measures.
🎯 Requirements
- Knowledge of US A2P frameworks: 10DLC, TFN, Short Codes.
- Experience reviewing SMS traffic for compliance, spam patterns, and policy breaches.
- Ability to prepare documentation for carrier escalations.
- Experience working in a fast-paced, 24/7 shift-based environment.
- Strong communication, coordination, and cross-team collaboration skills.
- Solid understanding of fraud prevention and investigation fundamentals.
🎁 Benefits
- Attractive Discretionary Time Off
- Private Medical Insurance with optional dependent coverage
- Educational Assistance Reimbursement Program
- Reimbursement for conferences, trainings, and personal development.
- Maternity and Paternity Leave
- Ask recruiter for country specific information
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!