Related skills
fraud investigation 10dlc sms compliance tfn short codes📋 Description
- Act as primary point during non-standard hours for ops/engineering queries.
- Monitor message content for compliance with 10DLC and carrier guidelines.
- Manage end-to-end escalations with cross-functional teams.
- Analyze operational data trends to produce actionable reports.
- Respond to alerts in real time and escalate when required.
- Conduct basic fraud investigations, apply suspensions/blocks.
- Serve as first-line interface for carrier communication and coordination.
- Collaborate with Trust & Safety and Operations teams for compliant service.
🎯 Requirements
- Knowledge of US A2P messaging: 10DLC, TFN, Short Codes.
- Experience reviewing SMS traffic for compliance and spam patterns.
- Ability to document carrier escalations clearly.
- Experience in fast-paced, 24/7 shift-based work.
- Strong communication, coordination, and cross-team skills.
- Solid understanding of fraud prevention and investigations.
🎁 Benefits
- Attractive Discretionary Time Off
- Private Medical Insurance with optional dependents
- Educational Assistance Reimbursement Program
- Conferences, trainings, and personal development events
- Maternity and Paternity Leave
- Ask recruiter for country specific information
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