Related skills
kyc content review kyb fraud investigations 10dlc📋 Description
- Act as primary contact during off-hours for ops and engineering queries.
- Monitor SMS content for 10DLC and carrier guidelines compliance.
- Manage end-to-end escalations with cross-functional teams.
- Analyze operational data trends; produce actionable reports.
- Respond to alerts in real time; resolve issues where appropriate.
- Conduct basic fraud investigations; apply suspensions/blocks.
- Interface with carrier communication and coordination.
- Collaborate with Trust & Safety and Operations teams for compliant service.
🎯 Requirements
- Knowledge of 10DLC, TFN, and Short Codes.
- Experience reviewing SMS traffic for compliance and spam.
- Prepare documentation for carrier escalations.
- Fast-paced, 24/7 shift-based environment experience.
- Strong communication and cross-team collaboration skills.
- Understanding of fraud prevention and investigations.
- Knowledge of KYC/KYB and sender verification.
- Familiarity with carrier policies (AT&T, T-Mobile, Verizon).
🎁 Benefits
- Attractive Discretionary Time Off
- Private Medical Insurance with optional dependents
- Educational Assistance Reimbursement Program
- Reimbursement for conferences, trainings, and other personal development events
- Maternity and Paternity Leave
- Country-specific information (ask recruiter)
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