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risk management customer service intercom zendesk trust & safety📋 Description
- Review potentially suspicious behavior to protect users and prevent losses
- Meet interdepartmental SLAs while maintaining quality
- Conduct in-depth transaction-level reviews
- Identify trends to improve results and mitigation
- Communicate with customers on trust and risk inquiries
- Provide inbound email and chat support for users needing immediate assistance
🎯 Requirements
- Bachelor's degree or equivalent; graduating Dec 2025 or Summer 2026
- Strong communication, clear and compassionate
- Customer-first attitude with ownership
- Multitask and learn new systems quickly
- Team player with drive to improve processes
- Weekend availability; Zendesk/Intercom exposure a plus
🎁 Benefits
- Flexible time off policy and company holidays
- Health insurance options (medical, dental, vision)
- Work-from-home support and home office setup allowance
- Monthly cell phone and internet allowance
- Care benefits: wellness, childcare, family planning support
- Retirement: 401(k) with employer match and international pension plans
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