Related skills
intercom zendesk e-commerce data-driven marketplace operations📋 Description
- Regularly review suspicious behavior to protect users and prevent losses
- Meet SLAs with high-quality work
- Conduct in-depth transaction-level reviews
- Communicate with customers on trust and risk inquiries
- Provide inbound email and chat support for users
- Review key metrics and use data to inform decisions
🎯 Requirements
- 1-5 years of experience in Trust & Safety, customer service, fraud operations, or related roles
- Availability to work weekends and holidays as needed
- Positive customer-first attitude
- Experience with Zendesk, Kustomer, or Intercom
- Understanding of E-commerce and Marketplace operations
- Knowledge of Collectibles is a plus
🎁 Benefits
- Generous Time off Policy
- Health Insurance: Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly cell phone and internet allowance
- 401k with employer match (US) and international pensions
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