Related skills
sql risk leadership dashboards sigma📋 Description
- Manage an appeals pod: hiring input, onboarding, coaching, performance.
- Own daily intake/triage, evidence gathering, second-level review, timely resolutions.
- Handle high-severity appeals; approve exceptions; ensure conflict-of-interest controls.
- Build Appeals operating model: roles, SLAs, taxonomy, weekly rhythm.
- Measure & improve: dashboards on Time to Resolve and First Touch.
- Enable frontline training on appeals standards; coordinate policy changes.
🎯 Requirements
- 4+ years in Trust & Safety, Risk Ops, or Quality; 2+ years leading teams.
- Hands-on re-review/appeals or escalations; strong judgment.
- Analytical; proficient with SQL/Sigma and actionable dashboards.
- Excellent cross-functional communicator across Ops, Policy, Product, Data, Legal.
- Growth mindset; balances speed, fairness, and compliance.
- Available to work a 1pm-10pm PST shift.
🎁 Benefits
- Generous Holiday and Time off Policy
- Health Insurance (Medical, Dental, Vision)
- Work From Home Support and home office setup allowance
- Monthly cell phone and internet allowance
- Care Benefits (wellness, childcare, fertility)
- Retirement and Parental Leave: 401k match + 16 weeks parental leave
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