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customer service intercom zendesk e-commerce marketplace operations📋 Description
- Regularly review suspicious behavior daily to protect users and prevent losses.
- Meet SLAs with timely, high-quality investigations.
- Conduct in-depth transaction-level reviews.
- Identify trends to improve risk mitigation.
- Communicate with customers on trust and risk inquiries.
- Provide inbound email and chat-based support for urgent cases.
🎯 Requirements
- 1-5 years in Trust & Safety, customer service, fraud ops; 4-year degree a plus.
- Fluent in English and native Japanese.
- Proactive problem-solver and process-improver.
- Organized and detail oriented.
- Experience with Zendesk, Kustomer, or Intercom.
- Understanding of E-commerce and marketplace operations.
🎁 Benefits
- Flexible time off policy and company holidays.
- Health Insurance options including Medical, Dental, Vision.
- Work From Home Support.
- ¥140,000 home office setup allowance.
- ¥20,750 monthly allowance for cell phone and internet.
- ¥69,500 monthly allowance for wellness.
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