Conduct end-to-end investigations of suspected safety incidents and ToS violations.
Determine appropriate enforcement actions.
Manage customer interactions for safety reports.
Analyze harmful behaviour and abuse patterns to improve detection.
Tune and propose new rules, signals, and features for our detection systems.
Run root-cause analyses and share learnings with product, risk, and engineering.

🎯 Requirements

2+ years in fraud operations, payment risk, trust and safety investigations, or similar role.
Experience handling complex trust and safety cases with customers, platforms, and authorities.
Clear writer; case notes and updates are accurate and easy to read.
Calm under pressure during incidents and disputes; pragmatic about false positives.

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