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slack saas zoom google suite linkedin📋 Description
- Lead, coach, and empower Trial Experience Specialists daily.
- Primary contact for mgmt inquiries and customer support escalations.
- Facilitate training with Leads/Managers for ongoing team development.
- Monitor team health and contribute to strategic development.
- Track and report performance metrics; provide feedback for improvement.
- Identify processes to redesign; recommend changes to boost service quality.
🎯 Requirements
- Bachelor’s degree or equivalent SaaS experience preferred.
- SaaS sales experience with full sales cycle management.
- Experience leading fast-paced, customer-facing SaaS teams.
- People coach who mentors and develops others.
- Strong technical aptitude with HighLevel software.
- CRM systems experience a plus; knowledge of social media tools.
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