Trial Experience Concierge

📋 Description

• Greeting customers and managing lobby; update call queue; respond to SMS/email
• Answer video calls, chats and emails; schedule team appointments
• Route correspondence; collect customer data; assign tasks via CRM
• Create best practices for waiting room etiquette; maintain Zoom room
• Enter data into spreadsheets; update calendars
• Answer and route calls; oversee transfers

🎯 Requirements

• Graduation required
• Prior receptionist/scheduler experience preferred
• Google Calendar knowledge preferred
• Experience handling high-volume calls
• Excellent phone, email and IM communication
• Strong organization and time-management
• Comfortable working from home with quiet workspace
• Knowledge of HighLevel products preferred

🎁 Benefits

• Remote-first with global team
• Flexible schedule (mornings, nights, weekends, holidays)
• Training and department meetings for growth