Serve as the initial contact for clients with technical issues.
Interact with customers by phone and tickets to classify incidents.
Monitor, report, and triage alerts for customers and internal environments.
Monitor systems across Backup jobs, Windows, Linux, AWS, VMware, IBM Power, Fortinet.
Ensure customer cases link to major incidents.
Accurately document all communication with customers.

🎯 Requirements

High School Diploma or equivalent
Empathetic customer service mindset and attitude
A superior sense of urgency and customer sentiment
ServiceNow and ITSM experience
Monitoring Tools (Zabbix, ScienceLogic, Nagios, etc)
Cloud Technologies (AWS, Azure, Nutanix, VMware, etc.)

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot