Be first contact for client tech issues and requests.
Route escalations to appropriate technical resources.
Monitor, report, and triage alerts across platforms.
Monitor systems including Backup, Windows Server, Linux, AWS, VMware, IBM Power, Fortinet.
Ensure cases link to major incidents.
Document all customer communications accurately.

🎯 Requirements

High School Diploma or equivalent
Empathetic customer service mindset
Strong sense of urgency and customer focus
Excellent written and verbal communication
Enjoys teamwork and collaboration
Authorized to work in the United States without visa sponsorship

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