Related skills
azure linux aws windows zabbix📋 Description
- Lead support teams to uphold customer-centric culture
- Drive performance via data analysis and process design
- Provide customer service training and coaching
- Respond to major incidents; issue notices to customers
- Maintain accurate policies, procedures, and docs
- Ensure data integrity; close tickets with updates
🎯 Requirements
- 2 years supervisory tech and customer support experience
- 2 years managing a technical team
- ServiceNow experience (Incidents, Event, Case)
- Windows/Linux/IBM i OS
- VMware/Nutanix/Hyper-V virtualization
- US work authorization; no visa sponsorship
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