Partner with the Manager of Triage and Support to coach teams for great customer experiences
Ensure escalations occur appropriately and consistently
Stay abreast of current cloud provider technologies
Ensure completion of overnight maintenance and scheduled tasks
Support the teams with training, meetings, and on-call responsibilities
Respond to major incidents as Communications Manager and issue incident notices

🎯 Requirements

2 years of technical and customer support supervisor experience (NOC/Data Center)
2 years’ experience managing a technical team
ServiceNow experience (Incidents, Events, Cases, CM)
Windows and Linux server operating systems
Virtualization technologies (VMware/Nutanix/Hyper-V)
AWS or Azure exposure

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