Partner with the Triage and Support Manager to coach teams and deliver great customer experiences
Ensure escalations occur appropriately and consistently
Stay updated on current cloud provider technologies
Oversee overnight maintenance and scheduled tasks
Support teams with training, meetings, and on-call duties
Respond to major incidents as Communication Manager with incident updates

🎯 Requirements

2 years of technical and customer support supervisor experience
2 years’ experience managing a technical team
Authorized to work in the United States without visa sponsorship
ServiceNow (Incidents, Event, Case, Interactions)
Windows/Linux/IBM i server operating systems
Virtualization tech (VMware, Nutanix, Hyper-V)

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