This job is no longer available

The job listing you are looking has expired.
Please browse our latest remote jobs.

See open jobs →
← Back to all jobs
Trendyol logo
Trendyol

Dolap - Customer Experience & Product Strategy Professionals

Hybrid Product
Added
6 days ago
Location
Type
Full time
Salary
Not Specified

Use AI to Automatically Apply!

Let your AI Job Copilot auto-fill application questions
Auto-apply to relevant jobs from 300,000 companies

Auto-apply with JobCopilot Apply manually instead
Save job

Related skills

data analysis cross-functional collaboration customer journey mapping nps voc

About the Team

At Dolap, we lead the transformation of second-hand fashion with a tech-powered, community-driven approach.

From circular fashion awareness to seamless buyer-seller experiences, we turn purpose into action—at scale. Our agile, cross-functional teams shape the future of sustainable commerce with bold thinking, real-time innovation, and a passion for impact. In a dynamic, collaborative environment, we grow together—while making fashion more conscious and accessible for all.

YOUR MAIN RESPONSIBILITIES

  • Map end-to-end customer journeys and identify friction points and improvement opportunities across core experiences.
  • Conduct root cause analysis using data, user feedback, and qualitative insights to understand why pain points occur.
  • Work closely with Product, Design, Analytics, Growth, Marketplace & Support teams to define solution hypotheses, guide and initiate iterative improvements.
  • Own ongoing VOC (Voice of Customer), NPS, and behavioral metrics to surface meaningful insights and convert them into clear product and experience recommendations.
  • Partner with Product Marketing and Brand teams to craft messaging & go-to-market plans for new features, experience changes, or platform updates.
  • Ensure consistency and clarity across all user-facing touchpoints — from product UI to CRM, lifecycle messaging, help content, and support communication.
  • Define, track, and report KPIs for customer experience initiatives, evaluate impact, and continuously refine based on results.

    • QUALITIES WE'RE LOOKING FOR

  • Bachelor’sdegreefromreputableuniversities(engineering,economics,managementetc.)
  • Minimum3yearsofexperienceinservicesectorse.g.e-commerce,bankingandtelecom
  • Abilitytointerpretdata,extractinsights,andtranslatethemintostrategicrecommendations.
  • Experienceincustomerjourneymapping/servicedesign/experienceproblem-solvingframeworks.
  • Provenabilitytoworkcross-functionallywithproduct,analytics,growthand/orbrandteams.
  • Strongprojectownership,follow-through,anditerativeworkingmindset.
  • Results-oriented,well-organized,autonomousandefficient
  • Exceptionalcommunication,persuasionandteamworkingskills
  • Abletoworkwithinadynamicandfast-pacedenvironment
  • StrongverbalandwrittencommunicationskillsinEnglish

    • Additional Information

    What We Offer

    - Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

    - Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

    - Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

    - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

    - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

    - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

    - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

    - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

    Take the Next Step

    If this role excites you, apply today, we look forward to taking the next step with you.

    Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

    Use AI to Automatically Apply!

    Let your AI Job Copilot auto-fill application questions
    Auto-apply to relevant jobs from 300,000 companies

    Auto-apply with JobCopilot Apply manually instead
    Share job

    Meet JobCopilot: Your Personal AI Job Hunter

    Automatically Apply to Hybrid Product Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
    Activate JobCopilot

    Related Product Jobs

    See more Product jobs →