CSM - Attorney Liason for Legal Tech Company (Legal Experience Preferred)

Position Summary

Trellis is looking for Customer Success Managers (Attorney Liasons) who love helping lawyers and law firms. The Attorney Liason works directly with the CEO and the client success team to help train lawyers and law firms on our product, increase client usage and retention, and be a dedicated resource for research related questions from our large enterprise clients. You will regularly interact with partners, associates, and KM to ensure that they have an excellent experience with Trellis. You’ll join a fast growing legal tech startup with a unique opportunity for massive career growth, and an incredible team who are all working closely together to change the legal research landscape - and have a blast while doing it.

A J.D. is not required (although new or recovering attorneys are still encouraged to apply). Experience in the legal industry is strongly preferred (including experience supporting litigation teams as a paralegal, assistant, or other support professional).

About Trellis Law

Trellis is a legal data startup that makes the US state trial courts searchable through a single interface. We provide state trial court research and judicial analytics directly to attorneys, law firms, and corporate legal departments. Trellis is a venture backed legal tech startup backed by some of the best investors and venture capital firms in the industry! The company has grown massively since launching in 2018 and is already serving many of the largest law firms and corporate legal departments in the nation.

Key Responsibilities

Become an expert at our product to help lawyers with product and legal research questions. Help explain and communicate new features to drive meaningful adoption of the product.

Proactively reach out to customers and be a single point of contact for research questions, client trainings, and new user on boarding.

Regularly review customer activity and account usage to assess account health and identify opportunities.

Meet weekly with the attorney success team to share learnings and develop strategies for increasing successful user adoption.

Create compelling success and engagement content (including using links, screenshots, and short tutorial videos) to tell product stories and help answer customer questions.

Maintain deep knowledge of assigned customer accounts, needs, usage, and renewal dates leading up to customer renewals.

Maintain a growth mindset, a culture of optimism, and a constant appreciation for our law firm clients.

Be a steward of our brand, and an advocate for our law firm customers’ needs. Work directly with other depts (product, design, engineering) to ensure we constantly improve based on customer feedback.

Qualifications and Requirements

Love working with people. Be excited to work directly with lawyers and large law firms daily.

Be willing and able to learn and become an expert at our product.

Be comfortable meeting via zoom for internal, and external, meetings (trainings, on boarding sessions, etc).

Find joy and satisfaction using legal background, and product knowledge, to help attorneys and law firms.

Have energy and a passion for problem-solving and desire to constantly improve.

Demonstrate eagerness to ensure clients have an amazing experience with our product.

Be extremely organized, able to multi-task, and able to juggle relationships with many customers.

Be humble enough to continuously learn (one of our company's core values).

Be adaptable and an independent thinker with a desire to help the team thrive.

Be tech savvy and able to use and learn new technology tools quickly.

Background in legal preferred (as a paralegal, clerk, legal support or JD).

Experience with other legal research tools (Westlaw, Lexis, etc.) is a bonus.

Prior experience in Customer Success is a bonus (preferably with a SaaS company OR within a legal tech or a law firm’s library, KM, innovation, or technology team).

* Recovering lawyers, JDs, and paralegals please apply. The most important requirement is an eagerness to use practical legal background to help others (through direct interactions, demos, tutorials, and training videos).

Trellis Compensation and Benefits

Base Salary:$80,000 - $110,000 a year (plus commission and equity).

Flexible remote-first work culture (with office space in Los Angeles).

We cover 100% of health, dental, and vision insurance for you (and 100% for spouses and dependents).

We have a 401(k) retirement savings plan with up to 3% employer matching!

Other Perks:

Be an early employee at a rising start-up that is changing the way attorneys practice.We’re looking for someone who’s willing to take on a lot of responsibility and play a substantial role in the future of the company.

Utilize your legal domain and/or customer success expertise while engaging in exciting and meaningful work with an ambitious and passionate team.

Work-life balance matters to us.Most of us have families, so workplace flexibility for family needs is an emphasis.

Gain experience working alongside rock star co-workers from different disciplines (engineers, designers, attorneys, writers).

Work on a close-knit team of people who really enjoy working together.In other words, we have fun!