Related skills
google sheets customer service zendesk logistics invoicing📋 Description
- Be first contact for collection/delivery issues; resolve problems.
- Escalate recurring issues to line manager/Transport Ops; monitor SLAs.
- Contribute to project work; improve processes.
- Process new transport requests; ensure timely bookings.
- Liaise with transport partners; ensure prompt communication.
- Oversee end-to-end transport claims; maintain analytical approach.
- Review and approve invoices; query anomalies with providers.
- Handle customer complaints; attention to detail and analytics.
🎯 Requirements
- Excellent verbal and written communication.
- Strong attention to detail; highly organised.
- Proactive problem-solver; streamline processes.
- Comfortable handling escalated issues independently.
- Strong admin skills; experience with Google Sheets.
- Zendesk experience is advantageous but not essential.
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