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communication ai transformation ucaas ccaas📋 Description
- Engage at C-level to drive AI-led transformation, not just tech.
- Define enterprise AI roadmaps tied to revenue and efficiency outcomes.
- Structure complex challenges into clear workstreams and milestones.
- Architect AI-agentic workflows across front and back office.
- Lead cloud migration strategy from on-prem to CXone.
- Develop executive materials and business cases to support decisions.
🎯 Requirements
- 5+ years in management consulting or transformation strategy with C-suite influence
- Experience shaping AI or digital transformation at executive level with sponsorship
- Deep familiarity with contact center ecosystems: ACD, IVR, WFM, omnichannel
- Led cloud migration in CCaaS/UCaaS or enterprise SaaS contexts
- Strong analytical, structured problem-solving for actionable recommendations
- Executive communication and board/C-suite presentation skills
🎁 Benefits
- Join a global, market-disrupting company with rapid growth
- Fast-paced, collaborative, creative environment
- Internal career opportunities across roles, disciplines, locations
- Equal opportunity employer with inclusive culture
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