Answer calls in a high-volume, fast-paced environment.
Proactively explain 2nd.MD benefits to members.
Telephonic intake and medical triage to the appropriate nurse team member.
Assign electronic case requests to nurses based on member medical concern.
Guide members on health plan resources.
Activate new member accounts, reset passwords, and update member data in our database.

🎯 Requirements

Certified Medical Assistant preferred
2+ years of medical office experience
Navigate multiple technology platforms
Strong communication, time management, organization, and attention to detail
Data entry accuracy and problem-solving
Home office with wired high-speed internet (no Wi-Fi)

🎁 Benefits

Competitive medical, dental, and vision coverage
Flexible PTO and 12 paid holidays
401(k) with generous company match
Mental health and wellness benefits
Stock options and sales incentives
Total Rewards program tailored to location

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