Transaction Services Specialist, Disputes & Collections - Part Time FTC

📋 Description

• Investigate and resolve customer invoice disputes and chargebacks timely and accurately.
• Manage collections for overdue accounts with proactive email and Google Meet outreach.
• Prepare regular reports on collections activities, outstanding amounts and recovery rates.
• Reconcile customer accounts, identify discrepancies, and coordinate adjustments with colleagues.
• Collaborate with Sales, Legal, Engineering and others to resolve complex disputes.
• Maintain detailed records of dispute and collection activities in relevant systems.

🎯 Requirements

• 2–4 years of experience in a similar role.
• Detail-oriented with high accuracy.
• Strong problem-solving and analytical mindset.
• Strong collaboration and communication with internal teams.
• Familiarity with billing platforms, collections workflows, order management systems, and CRM tools.
• Proficient written and spoken English.

🎁 Benefits

• People-first culture and teamwork.
• Flexible hours, wellness perks, and SWAG.
• Performance bonuses and generous leave.
• Pawternal leave and inclusive benefits.