Related skills
crm process improvement cross-functional collaboration collections management order management systems📋 Description
- Manage end-to-end disputes and collections from inquiry to resolution.
- Investigate disputed charges and chargebacks with timely, accurate handling.
- Proactively reach out to customers for balances; negotiate settlements.
- Collaborate with Sales, Customer Success, Legal, Support, and Engineering.
- Maintain detailed records of disputes and collection activities in relevant systems.
- Identify process improvements and participate in cross-functional optimization projects.
🎯 Requirements
- 2-4 years of experience in a similar role (FTC).
- High attention to detail and accuracy.
- Strong problem-solving and analytical mindset.
- Strong collaboration and communication with internal teams.
- Familiarity with billing platforms, collections workflows, order management systems, and CRM tools.
- Proficient written and spoken English.
🎁 Benefits
- People-first culture with collaboration and inclusion.
- Opportunity to work with the latest technologies and AI initiatives.
- Flexible hours, wellness perks, and paid leave.
- Growth through mentorship and internal mobility.
- Equal opportunity employer focused on diversity.
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