Training Specialist I

📋 Description

• Deliver customer training using standardized materials (virtual or live).
• Prepare for sessions by reviewing customer information and readiness.
• Support development and maintenance of training materials and guides.
• Collaborate with onboarding and support teams to align training with timelines.
• Monitor attendance, participation, and post-training feedback to measure learning outcomes.
• Provide first-level support for customer questions; escalate complex inquiries as appropriate.

🎯 Requirements

• 0-3 years of experience in training, instructional design, or customer support preferred.
• Bachelor's degree in Education, Business, Accounting, Hospitality, or related field preferred; experience accepted.
• Familiarity with virtual learning platforms and adult learning principles.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Strong verbal and written communication skills.
• Proactive, professional, and customer-focused.