Related skills
google sheets onboarding training google slides qa monitoring📋 Description
- Train and coach new hires for CX roles.
- Conduct weekly QA evaluations with L1/L2 agents to track QA performance.
- Identify QA patterns; provide insights to leadership.
- Run trainings and action plans to update operations or improve QA metrics.
- Conduct refreshment trainings; create and apply tests regularly.
- Prepare guideline materials and CX indicators reports.
🎯 Requirements
- Advanced English (Conversation & Writing)
- Advanced Google Suite (Google Sheets & Slides)
- Experience in training and development
- Experience in QA monitoring & evaluation
- Experience with processes and flowchart design
- Experience in continuous improvements
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