Related skills
onboarding team leadership training kpis operations📋 Description
- Own end-to-end onboarding funnel from handoff to activation and ramp
- Define milestones, metrics, and reporting for early lifecycle
- Hire, onboard, and develop a high-performing Trainer team
- Build scalable SOPs, playbooks, and training systems
- Identify bottlenecks and compress time-to-value for new practices
- Partner with Sales, Customer Success, and Operations on early experience
🎯 Requirements
- 5+ years in operations/strategy in high-growth startup or tech
- Proven experience leading teams
- Strong data-driven approach to performance and KPIs
- Excellent customer communication and issue troubleshooting
- Highly process-oriented with cross-departmental improvements
- Experience in collaborative, high-performing teams
🎁 Benefits
- Comprehensive benefits tailored to each country
- Healthcare, dental, mental health support
- Generous paid time off
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