Support the Training Operations Manager and Customer Training Lead on day-to-day Academy ops in AMER and EMEA.
Manage training logistics: send calendar invites, set up virtual classrooms, update trainer schedules, gather feedback.
Communicate with in-house trainers and contractor partners to prepare for deliveries.
Follow up with customers after delivery to ensure value and address issues.
Monitor class feedback and share insights with instructors and the wider ops team.
Organise training scoping calls with AMER and occasional EMEA customers.

🎯 Requirements

Highly organized, comfortable in a remote team across EMEA and North America.
Customer-oriented, builds trust with colleagues, customers, stakeholders.
Comfortable adapting to rapidly changing processes.
Able to re-prioritize and meet deadlines.
Proactive, collaborative communicator.
Wants to learn AI and apply it; support to become a Google Cloud Gen AI Leader.

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