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coaching training calibration train-the-trainer cultural_sensitization📋 Description
- Develop and maintain subject matter expertise in Moderation and Authenticity.
- Manage and administer training materials for new hires in Moderation and Authenticity.
- Administer refresher training and knowledge checks for tenured teammates.
- Collaborate with local Moderation/Authenticity Managers to meet training needs.
- Provide cultural context and coaching for non-native English speakers (Cultural sensitization).
- Demonstrate training software proficiency; lead calibration sessions with US/India.
🎯 Requirements
- Two to four years' experience in a trainer role.
- Strong verbal and written communication; able to provide constructive feedback.
- Proficiency with training software and materials management.
- Ability to analyze data and error rates to identify knowledge gaps.
- Experience with calibration sessions and stakeholder alignment.
- Experience developing train-the-trainer documentation and scalable knowledge.
🎁 Benefits
- Work with cutting-edge technology in a global, collaborative team.
- Competitive salary and comprehensive benefits (insurance, leave, bonuses).
- Great Place to Work Certified (4 years in a row).
- Hybrid work model with in-office days.
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