Trainer, Customer Support & Phone Teams

📋 Description

• Onboard, develop and empower customer support and phone teams.
• Build and run a new employee training program.
• Maintain training manuals and records; data-driven assessments.
• Implement and update training on processes; document changes.
• Review surveys and QA scores to measure training effectiveness.
• Collaborate with team leads, managers, and directors.

🎯 Requirements

• Excellent English verbal and written communication.
• 3+ years coaching/training in a fast-paced contact center.
• Able to lead in-person or virtual training sessions.
• Experience creating tests and analyzing data to drive decisions.
• Willing to travel to Slice offices in MK and BPO locations.
• Leadership experience in a customer support or phone team (preferred).

🎁 Benefits

• Ping pong tournaments, pizza Fridays and summer parties
• Wellbeing + learning and development program