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onboarding stakeholder management training facilitation📋 Description
- Leading training sessions for new CX hires
- Facilitating product updates and skill development trainings
- Supporting certification assessments and trainee feedback
- Developing and updating training materials with adult learning practices
- Aligning training content with knowledge base materials
- Collaborating with QA, CX Leadership, Product Marketing to surface learning opportunities
🎯 Requirements
- An unrelenting desire to build more equitable, inclusive and diverse workplaces
- Meaningful 5+ years experience in training, facilitation, onboarding, or a similar support role
- Passion for best-in-class customer service and a customer-centric culture
- A compassionate but consultative, and confident approach with team members and customers
- A fundamental understanding of performance management, talent development, and stakeholder communication
- The mentality of an entrepreneur/owner and a strong bias to action
🎁 Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids
- Phone and Wifi bill reimbursement
- Zocdoc is certified as a Great Place to Work 2022-2026
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