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customer success ai training facilitation📋 Description
- Deliver high-impact live training sessions at scale for SMB customers.
- Script, edit, and deliver short-form educational videos to drive product adoption.
- Maintain Toast product expertise and apply adult learning principles.
- Collaborate with Enablement and CSO to scale training strategy.
- Lead training initiatives and projects across teams to improve outcomes.
- Represent Toast with professionalism and embody our values.
🎯 Requirements
- 3+ years in training delivery or education.
- 5+ years in food & beverage, hospitality, POS, or related industry.
- Strong understanding of adult learning theory and its application.
- Ability to create engaging, inclusive learning environments.
- Advanced knowledge of Toast product suite or quickly develop it.
- Excellent verbal, presentation, and written communication; tech aptitude and AI comfort.
🎁 Benefits
- Hybrid work model with in-person collaboration.
- Competitive total rewards package.
- Access to Toast benefits program.
- Opportunities to leverage AI for learning and development.
- Inclusive, diverse culture with belonging.
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