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customer success ai training facilitation📋 Description
- Deliver live virtual training at scale for SMBs to drive activation and adoption.
- Script and deliver short-form educational videos to scale learning.
- Maintain expertise in Toast products, adult learning, and facilitation.
- Lead training initiatives from design to delivery across teams.
- Drive innovation in training design using learning technologies and AI.
- Provide customer and product insights to cross-functional partners.
🎯 Requirements
- 3+ years in training delivery, facilitation, or education.
- 5+ years in food & beverage, hospitality, POS, or related industry.
- Strong understanding of adult learning theory and application.
- Proven ability to create engaging, inclusive learning environments.
- Advanced knowledge of Toast product suite or ability to develop quickly.
- Excellent verbal, presentation, and written communication; AI savvy.
🎁 Benefits
- Competitive total rewards: cash, benefits, and equity (if eligible).
- Hybrid work model supporting collaboration and flexibility.
- Commitment to accessibility and inclusive hiring with accommodations.
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