Trade Concierge

📋 Description

• Build long-term relationships with wedding trade pros to grow Minted's customer base.
• Act as a dedicated advocate and brand ambassador for Minted with pros and clients.
• Host video consultations with planners and clients to showcase Minted's offerings.
• Manage email communications with wedding professionals and their clients; promote Minted products.
• Document customer interactions in CRM per policy; use tools and training to respond.
• Use data to proactively track orders for planners and clients; identify improvement opportunities.

🎯 Requirements

• Confidently guide customers through Minted’s product and service offerings in a fast-paced environment.
• Proactive problem solver who can anticipate needs and quickly resolve issues.
• Organized with high attention to detail to accommodate all clients.
• Able to take direction and quickly learn new procedures, processes, and products.
• Open to feedback and continuous improvement.
• A Bachelor’s degree or equivalent work experience.