Key Account Team Lead

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 74 million registered users and 155,000 active partners across 19 countries, have together already saved 198 million meals from going to waste - avoiding almost 500,000 tonnes of CO2e! 

Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

Your mission:

As a Key Account Team Lead, you will manage a team of Key Account Managers (KAMs) in addition to the Key Account Store Operations team. Your market knowledge, network and managerial experience will play a major role in the growth of Too Good To Go US. 

Your role

Your focus will be to lead the US Growth & Operations team to grow partnerships with large enterprise businesses. It is up to you to develop a high-performing team that focuses on spotting and winning opportunities to save food. You are ultimately responsible for the pipeline, forecast and overall results of the growth and retention team for KA in the US. You help the team make the right choices through effective coaching and management. You also focus on the market to identify new potential key account supply opportunities and create a strong action plan with the team. 

Critically, you will know what is going on with partners so you can play a role in defining and optimizing processes. In addition, you present and speak easily in large groups and you function as a proud ambassador of our mission to partners. As a Key Account Team lead you report directly to the Head of Key Accounts (US) and contribute to the strategy of the growth team.

We're looking for proactive individuals who demonstrate skills in the following areas:

• Leadership: Cultivate a collaborative culture, and mentor teams for peak performance, fostering continuous learning and growth. 
• Coaching:  Adept at using coaching frameworks (e.g. Skill/Will, MEDDICC) to develop their team to deliver best-in-class service and grow the US KA marketplace.
• Hiring & Training:  This position will oversee all growth and operations functions for Key Accounts in the US.  You’ll oversee the hiring and training of the Growth Key Account Managers and Store Operations team. 
• Performance Oriented:  Drive accountability among your team to ensure forecasting targets are set and met  

Strategic:  Strong commercial skills that sets the tone for the team and provides guidance at every stage of client development

• Communication: Polished and effective communication with stakeholders and team members to ensure that we deliver a high quality client engagement with our key account.
• Process & Organization: Effective documentation and resource management to ensure will be critical to the successful launch and continued rollout of our key partner; as will ensuring that the right process exists for everyone to be successful
• Analytical skills: Ability to make sense of data, take initiative on insights and report building, and increase data understanding over time.
• Problem-Solving Skills: Critical thinking and adaptability are essential for identifying and addressing issues as they arise.
• Organizational Skills: High attention to detail and ability to work independently and efficiently on tasks, escalating when needed.
• Cool Cucumber:  This is a new role in the US.  The ideal candidate is an individual who not only loves a challenge but also thrives in the face of occasional ambiguity.

Requirements

• At least 7 years of relevant work experience and have previously successfully managed large teams.
• Experience with Salesforce (or CRM)  preferred; accountability and demonstrated ability to effectively manage and meet key performance indicators (KPIs) 
• Polished, detail-oriented professional with a humble and collaborative attitude.
• Data analysis skills with raw data to create performance reports and projections to identify and understand trends, opportunities and issues.
• Enthusiasm for sustainability, food waste reduction, and environmental issues.
• Experience with value-based selling and/or MEDDICC methodology (preferred).
• Bachelor's degree in business, marketing, or a related field (preferred).

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialize with colleagues that care to offer 

Benefits

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices, and at home.
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• 100% Employer paid health coverage options for employee (Includes medical EPO plan, dental, and vision)
• 50% employer paid health coverage options for your family
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties.
• Coffee, snacks and fully-equipped kitchens.
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups 

How to apply

Please submit your CV and cover letter in English. A member of our Talent Acquisition team will be in touch within a few weeks. We look forward to reading your application! 

Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is a base salary of $110,000-$135,000. Actual salaries may vary and may be above or below the range based on various factors, including, but not limited to an individual's assigned work location, experience and expertise.