Senior Analyst, Regulatory Change & Issue Management

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready* to make a change?

The Toast Enterprise Risk and Compliance Management Program provides a coordinated, company-wide approach to identify, measure, monitor, mitigate, and treat risks while enabling the business to innovate and deliver quality products and solutions to serve our customers.

Toast seeks a Senior Analyst to support the execution of its Global Compliance Testing, Regulatory Change Management, and Compliance Issue Management programs within the Enterprise Risk & Compliance department. This role will perform compliance testing activities, assist in assessing and tracking regulatory changes, and support the timely and accurate remediation of compliance issues.

Work Mode: Hybrid (2-3 days in office)Work Location: Bangalore

About this roll* (Responsibilities)

Global Compliance Testing

• Control & Transaction Testing – Execute compliance testing activities assigned by US-based Global Compliance Testing Manager.
• Documentation – Document testing results in standardized templates with clear conclusions and identified issues, and enter them into the enterprise GRC system.

Regulatory Change Management

• Alert Monitoring – Monitor regulatory change alerts and coordinate applicability reviews by Compliance Leads.
• Applicability & Impact Assessments – Assist in coordinating completion of applicability and impact assessments with Compliance Leads.
• Implementation Tracking – Gather updates from Compliance Leads to track status of regulatory changes under implementation.
• Compliance Obligations Inventory – Translate applicable laws and regulations into standardized compliance requirements and enter them into the enterprise GRC system

Issue Management

• Centralized Intake Process – Input compliance issues into the enterprise GRC system through the formal intake process.
• Monitoring & Validation – Collect and update status information from Compliance Leads on open issues against remediation timelines and SLAs. Perform issue validation testing on issues ready for closure.

Do you have the right ingredients*? (Requirements)

• Bachelor’s degree required.
• Minimum 5 years in regulatory compliance, risk management, or audit, preferably in FinTech, banking, technology, or consulting.
• Familiarity using enterprise GRC systems
• Experience and/or familiarity in one or more of the following:
• Regulatory change processes such as tracking developments or maintaining regulatory inventories.
• Second-line compliance testing, including drafting test plans, executing testing, or documenting issues.
• Supporting or managing issue management frameworks (e.g., logging, tracking, or validating remediation).
• Familiarity with U.S. and/or global laws and regulations impacting Fintechs similar to Toast in areas such as (but not limited to): financial crimes, payments, lending, or consumer protection.
• Strong interpersonal skills with the ability to work effectively across functions and escalate issues when needed.
• Proficiency in Google Workspace for organizing information, maintaining trackers, and preparing deliverables; experience using enterprise AI tools to streamline manual or repetitive tasks.
• Analytical mindset, attention to detail, and ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Special Sauce* (Non-essential Skills/Nice to Haves)

• Advanced degree (e.g., J.D., MBA)
• Relevant professional certifications (e.g., CIA, CRCM, CRCMP, CAMS, CCEP)