Manager II - Customer Care - Enterprise

📋 Description

• Lead and develop a team, ensuring performance and adherence to schedules.
• Drive process improvement and innovation through communication and problem-solving.
• Facilitate brand management with smooth client transitions and cross-functional collaboration.
• Analyze data, conduct reviews, and implement project management to optimize customer care.
• Maintain brand consistency and utilize Google Suite for transparency and reporting.
• Maintain availability for flexible scheduling to meet client needs.

🎯 Requirements

• 3+ years of experience managing/coaching teams (e.g., Team Lead or Manager).
• 4+ years in roles focused on customer satisfaction and CX.
• Ability to operate independently and juggle priorities in changing environment.
• Experience solving complex customer issues with urgency and professionalism.
• Strong communication, problem-solving, and project management skills.
• Proficiency in Google Suite and ability to work flexible hours.

🎁 Benefits

• Salary: $95,000 – $100,000 USD
• Total rewards include benefits, and equity if eligible.
• Hybrid work model with in-person collaboration.
• Benefits: https://careers.toasttab.com/toast-benefits
• Inclusive culture with DEI baked into our recipe for success.
• Cross-team collaboration and career growth opportunities.