Related skills
documentation customer service bilingual auto finance regulatory knowledge📋 Description
- Review and decide vehicle documents for loan approvals
- Verify accuracy of customer documents to meet standards
- Follow up with customers and DMV on title issues
- Escalate missing information and report status to management
- Maintain up-to-date knowledge of lending regulations and policy
- Collaborate with business partners to route applications for follow up
🎯 Requirements
- 1-2 years of customer service experience
- Multiple years of auto finance experience
- Knowledge of Microsoft 365
- Read rapidly from paper and a computer terminal
- Ability to perform repetitive tasks and lift up to 30 lbs
- Bi-lingual (preferred)
🎁 Benefits
- Inclusive, diverse culture with sense of belonging
- Equal opportunity employer
- No pre-employment fees
- Privacy notice available for California applicants
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