School Success Manager

Who we are

School scheduling is a hard problem, one that technology was meant to solve. Yet for decades, the master schedule has been built by hand, consuming educators’ valuable time while delivering a sub-optimal result for students. We started Timely to build the tool we wish we had when we were in schools. And today, we are changing how schools create high quality schedules for teachers and students. Timely combines groundbreaking AI technology with support from a team of expert school schedulers: saving schedulers’ time, and surfacing opportunities for leaders to unlock staff potential. Timely delivers optimized master schedules that are more efficient, accommodate diverse educator needs, and enable student access to courses and pathways that impact their lives.

Our district and school partners agree: scheduling is a key opportunity for educational innovation, and that Timely is the indispensable partner in addressing the challenge. We’re experiencing exciting growth as a company, while doubling down on our mission and people-centered approach to leveraging powerful technology. We serve districts and charter school organizations across 15+ states, growing (and renewing) at rates that lead the education technology industry. This growth has been driven by our strong product-market fit, deep understanding of education, and commitment to customer success.

About the role

As a School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. You'll work directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.

Role & Responsibilities

The School Success Manager role leads all aspects of Timely’s customer-facing support model. 

• Own a portfolio of schools 

  • Own and manage a portfolio of district and charter school partners through the Timely customer journey

  • Provide end-to-end support to finalize school schedules; this will require problem-solving through complicated constraints and unique school-needs

  • Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling team

  • Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates

  • Serve as a thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities

• Lead implementations

  • Drive the end-to-end implementation process for each partner across a portfolio of schools

  • Lead onboarding and training for new and returning school partners 

  • Support the data integration process by collaborating with our partners’ IT teams and Timely’s data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely the app)

  • Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team

  • Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution 

• Support sales and general operations 

  • As a young company, our School Success team contributes to sales efforts in the scheduling “off-season,” including joining sales pitches, leading product demos, facilitating solutioning meetings, answering questions from prospective school partners, and liaising with schools through the procurement and contracting process 

  • Pitch in wherever and whenever is needed to contribute to team success

• Be part of the brain trust to build a lasting and valuable company

  • Our small and quick-moving team is committed to both impact and financial success, and this role works hand-in-hand across functional areas in making and implementing major decisions that determine Timely’s future

What we are looking for in candidates

The role requires someone with:

• Meaningful experience developing middle and/or high school schedules 

• Willingness to "roll up sleeves" and work in a scrappy environment

The following additional experiences would also be a plus:

• Customer success or related experience – experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals 

• Experience in a fast-paced, high-growth entrepreneurial environment

Who you are

• An experienced scheduler: You have lived secondary scheduling and ideally have at least three years of experience building and owning a middle and/or high school schedule

• A “school person": You’ve worked at least five years inside a school. You understand the operations and culture of schools and identify as such

• Detail-oriented: You meticulously review schedules, slides, and other related documents with critical attention to detail

• Strategic: You can take in many different signals, cut through the noise, and deliver for our district/CMO and school partners

• Efficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same time

• Collaborative: You are skilled and experienced in cross-functional teamwork and accustomed to constant collaboration with colleagues.

• Passionate about schools: You are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students

Benefits we offer

• Health: medical, dental, vision, and an employee contribution-only 401(k) plan

• Personal growth: at our current early stage there will be many professional development opportunities as the company grows and evolves requiring our founding staff to grow with it

• Flexible PTO

Start date

• January 5th, 2025