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data analysis jira hmis hud clarity human services📋 Description
- Provide Tier One tech support for HMIS/Clarity software.
- Handle high-volume inquiries with empathy and accuracy.
- Collaborate with Tier 2/3 to resolve complex issues.
- Troubleshoot issues and reference internal resources.
- Document solutions and create Jira tickets.
- Support HUD reporting and data analysis tasks.
🎯 Requirements
- 2+ years in a customer-facing tech support role.
- Familiarity with Clarity Human Services.
- Knowledge of HMIS standards and HUD reporting.
- Experience on a fully remote team.
- Strong communication and problem-solving skills.
- Basic data analysis and database familiarity.
🎁 Benefits
- Healthcare — 100% employer-paid for employees.
- 12 weeks paid parental leave.
- 3 weeks paid vacation + 2 volunteer days.
- 401K retirement plan with 4% match.
- Flexible work hours and remote-first culture.
- Career growth plans for each role.
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