Related skills
azure voip microsoft office active directory microsoft teams📋 Description
- Act as focal point for customer support via voice, email, web, or live calls.
- Provide first-line support for system outages and critical issues.
- Triaging hardware, software, and network problems.
- Assess customer requirements and recommend configurations.
- Manage videoconferencing and AV systems.
- Monitor system performance and respond proactively to errors and alerts.
🎯 Requirements
- Strong UC support experience.
- MS Teams and Skype for Business expertise.
- VoIP tech and Teams Direct Routing experience.
- SBCs (AudioCodes, Ribbon) experience.
- O365 and Azure familiarity.
- Active Directory, DNS, DHCP, cloud familiarity.
- HS diploma; 3+ yrs UC exp; certs preferred.
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